Extract from a conversation i had yesterday with a sales representative over the Phone trying to buy an iPhone 32GB
Me: Hi, i would like to buy a 32GB iPHone and would need some more precision
Cellcom: why do you need a 32 GB iPhone. Why not a 16GB?
Me: Because i want a 32GB iPhone
Cellcom: but that is a lot of space, 16GB is already a lot
Me: i need a 32GB iPhone, that s all
Cellcom: well we don't have a 32GB iPhone in stock right now [Ouriel thinking "there you go.." ]
Me: well, why not saying it in the first place?
Cellcom: Well 16GB is also very good. Sure you don't want one?
Me: No. Tell me when you'll have 32GB
Cellcom: in 1 month of more.
Me: so, i ll check at Orange then?
Cellcom: ok
Me: you, don't mind i'll go to your competitor to buy an iPhone?
Cellcom: no
It is not a 100% transcription. But pretty close. No comment.
Precision: on the other side, this was a real human being.